Returns & Exchanges
At Eczema Honey Co, we want you to be completely satisfied with your soothing skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return window for most items to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process and select the items you wish to return.
Print Your Label
Once approved, we will email you a prepaid shipping label. Simply print it out and securely package your items in their original containers.
Ship It Back
Drop off your package at any authorized carrier location. Please ensure the return is initiated within 30 days of the original delivery date.
Receive Your Refund
After our team inspects the returned items, we will issue a refund to your original payment method, typically processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing