Frequently Asked Questions
Everything you need to know about our soothing skincare solutions.
Are your products safe for sensitive skin?
Yes, our products are specifically formulated with natural, gentle ingredients designed to soothe sensitive and eczema-prone skin. We recommend a patch test before full application.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-7 business days, while international shipping may take 10-21 days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If our products aren't the right fit for your skin, please contact our support team to initiate a return or exchange.
Are your products cruelty-free?
Absolutely. We never test our products on animals and we ensure all our ingredient suppliers adhere to the same ethical standards.
Can I use these products on my child or baby?
Many of our products are family-friendly, but we always suggest consulting with your pediatrician first and reviewing the full ingredient list for any known allergies.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.